hhbb Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") describes how hhbb ("we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "your", "the Player") who access or use the hhbb platform at hhbb.io, including all casino games, sports betting markets, account services, and payment facilities offered thereon.

This Policy applies to all personal data processed in connection with your registration and use of hhbb, regardless of whether you access the platform via a desktop browser or a mobile-optimised interface. By creating an account on hhbb, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

hhbb is operated for players located in Bangladesh. If you are accessing the platform from outside Bangladesh, you are responsible for ensuring that your use of the platform and the transfer of your personal data to our servers is lawful under the laws of your jurisdiction.

2 Data Controller

For the purposes of this Policy, hhbb acts as the data controller in respect of all personal data collected through hhbb.io. As data controller, hhbb determines the purposes and means by which your personal data is processed.

All data protection enquiries, subject access requests, correction requests, and deletion requests should be directed to the hhbb data protection team at: [email protected]

3 Data We Collect

hhbb collects personal data in several categories depending on how you interact with the platform. The table below sets out each category, its specific data points, and the context in which it is collected.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If any such data is inadvertently submitted to us, it will be deleted promptly upon identification.

4 How We Use Your Data

hhbb uses your personal data exclusively for the purposes listed below. We do not use your data for any purpose that is incompatible with these stated uses without first obtaining your separate consent.

• Account creation and management: To register your account, verify your identity, maintain your account settings, and communicate account-related notices.
• Payment processing: To facilitate deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and partnered banking channels, and to maintain accurate transaction records.
• KYC and fraud prevention: To verify your age (21+ requirement), identity, and payment method ownership, and to detect and prevent fraudulent activity, money laundering, and bonus abuse.
• Game and betting services: To provide access to casino games and sports betting markets, to record game outcomes and bet settlements, and to resolve disputes using accurate platform logs.
• Responsible gaming: To monitor betting patterns that may indicate problematic gambling behaviour and to apply self-exclusion, deposit limits, or cooling-off periods at your request or where required by our responsible gaming obligations.
• Customer support: To respond to your enquiries, complaints, and support requests in a timely and accurate manner.
• Platform improvement: To analyse aggregated, anonymised usage data to improve game performance, navigation, and the overall user experience on hhbb.io.
• Marketing communications: To send you promotional offers, bonuses, and platform updates by email, where you have provided consent. You may withdraw marketing consent at any time by contacting [email protected].
• Legal compliance: To comply with applicable laws, regulations, court orders, and requests from competent authorities.

5 Legal Basis for Processing

hhbb processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and hhbb — including account registration, payment processing, game provision, and dispute resolution — is carried out on the basis that it is necessary to fulfil our contractual obligations to you.
• Legal obligation: Processing necessary for hhbb to comply with applicable legal requirements, including identity verification, anti-money-laundering obligations, and data retention mandates imposed by law.
• Legitimate interests: Processing carried out on the basis of hhbb's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and aggregate analytics, where those interests are not overridden by your data protection rights.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — in particular, the sending of direct marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing & Disclosure

6.1 Third-Party Service Providers. hhbb shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, and partnered banks), KYC and identity verification providers, game content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), cloud hosting and data storage providers, and customer support platform operators. All such providers are bound by contractual data processing agreements and are permitted to use your data only for the specific service they provide to hhbb.

6.2 Legal and Regulatory Disclosure. hhbb may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other public bodies where we are required to do so by applicable law, court order, or in connection with the investigation of suspected illegal activity including fraud, money laundering, or underage gambling.

6.3 Business Transfers. In the event that hhbb undergoes a merger, acquisition, asset sale, or restructuring, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any consequent change to this Privacy Policy before your data is subject to different terms.

6.4 No Sale of Data. hhbb does not sell, rent, or trade your personal data to third parties for their independent marketing or commercial purposes under any circumstances.

7 Cookies & Tracking

7.1 What Are Cookies. Cookies are small text files placed on your device by hhbb.io when you visit the platform. They allow the platform to recognise your device, maintain your session state, remember your preferences, and collect anonymous usage statistics.

7.2 Types of Cookies Used. hhbb uses the following categories of cookies:

• Strictly necessary cookies: Required for core platform functionality such as maintaining your logged-in session and enabling secure payment processing. These cannot be disabled.
• Performance and analytics cookies: Used to collect anonymised information about how players navigate the platform, which pages are visited most frequently, and where errors occur. This data is used solely to improve platform performance.
• Functional cookies: Used to remember your language preference (English), display settings, and other personalisation choices.
• Marketing cookies: Used, with your consent, to track your activity on hhbb.io for the purpose of delivering relevant promotional communications. These are set only where you have provided explicit consent.

7.3 Managing Cookies. You may control cookie settings through your browser's privacy settings. Disabling strictly necessary cookies will impair platform functionality and may prevent you from accessing your account. Disabling performance or marketing cookies will not affect your ability to play games or make transactions on hhbb.

8 Data Retention

hhbb retains personal data for the periods set out in the table below, after which data is securely deleted or irreversibly anonymised.

Where you request deletion of your data before the applicable retention period has expired, hhbb will comply to the extent permitted by law. Data subject to a mandatory legal retention period cannot be deleted early; in such cases, access to the data will be restricted to the minimum personnel necessary for compliance purposes.

9 Your Rights

As a player registered on hhbb, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact hhbb at [email protected] with a clear description of your request. We will respond within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data hhbb holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by hhbb. You may update some information directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the processing is unlawful. This right is subject to hhbb's legal data retention obligations.
• Right to restrict processing: You have the right to request that hhbb restricts processing of your personal data in certain circumstances, such as while a dispute about the accuracy of the data is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for direct marketing purposes. Where you object to marketing, hhbb will cease that processing immediately.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

10 Data Security

hhbb implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and hhbb servers.
• Encryption of personal data stored on hhbb servers using AES-256 or equivalent standards.
• Bcrypt hashing of all account passwords — your password is never stored in plain text.
• Multi-factor authentication options for player accounts.
• Role-based access controls ensuring that only authorised hhbb personnel may access personal data, limited to what is necessary for their specific role.
• Regular penetration testing and security audits of the hhbb platform infrastructure.
• Incident response procedures, including prompt notification to affected players in the event of a data breach that is likely to result in a risk to their rights and freedoms.

While hhbb takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying hhbb immediately at [email protected] if you suspect unauthorised access to your account.

11 Children & Minors

hhbb is strictly an adults-only platform. Access is prohibited to any individual under the age of 21. hhbb does not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe that a minor has registered on hhbb, please contact us immediately at [email protected].

12 Third-Party Links

hhbb.io does not contain links to external third-party websites. In the event that any third-party content is ever made accessible through the platform, hhbb is not responsible for the privacy practices or content of those third parties. This Privacy Policy applies solely to data collected through hhbb.io and the hhbb platform services.

13 Policy Amendments

hhbb reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, platform functionality, or applicable law. Material changes will be communicated to registered players via email to their registered address no less than seven (7) days before the change takes effect. The "Last Updated" date at the top of this Policy will be revised with each amendment. Your continued use of the hhbb platform after the effective date of any amendment constitutes acceptance of the updated Policy. If you do not accept the amended Policy, you must cease using the platform and contact support to close your account.

14 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or hhbb's data practices, please contact our data protection team. All communications should be in English and directed to:

Email: [email protected] (plain text — not a clickable link)

Response time: Within 30 days for subject access requests; within 72 hours for data breach notifications; within 5 business days for general privacy enquiries.

hhbb will acknowledge all privacy-related correspondence within 48 hours of receipt and will provide a substantive response within the applicable timeframe stated above.

By using hhbb.io, you confirm that you have read and understood this Privacy Policy. hhbb recommends that you save or print a copy of this Policy for your records. The version published at hhbb.io/privacy-policy at any given time is the current operative version.