Play Smart, Stay in Control
At hhbb, responsible gaming is not a policy checkbox — it is a core part of how we operate. We provide every player in Bangladesh with the tools, information, and support needed to keep gambling fun, affordable, and well within personal limits. If gambling ever stops feeling like entertainment, we are here to help.
Strict Age Requirement
Access to hhbb is strictly limited to individuals aged 21 and above. This is a non-negotiable requirement that applies to all players across Bangladesh, without exception.
Responsible Gaming Tools at hhbb
hhbb provides a full suite of responsible gaming controls built directly into every player account. These tools are free to use, take effect promptly, and can be activated at any time by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your hhbb account in BDT. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly; increases require a 7-day cooling-off period before taking effect.
Session Time Limits
Define the maximum amount of time you spend in a single gaming session. When your session limit is reached, hhbb will display a notification and log you out automatically. This helps you maintain awareness of time spent playing and prevents extended unplanned sessions.
Reality Check Alerts
Enable periodic in-session pop-up reminders that show you how long you have been playing and how much you have wagered during that session. Reality checks appear at intervals you choose — every 30, 60, or 90 minutes — giving you a clear, factual snapshot of your gaming activity.
Cooling-Off Period
Request a short-term break from gambling at hhbb — available in durations of 24 hours, 7 days, 30 days, or a custom period of your choosing. During a cooling-off period your account remains open but deposits and gameplay are suspended. You will receive no promotional communications during this time.
Self-Exclusion
If you feel that gambling is no longer under your control, you can request a full self-exclusion from hhbb for a minimum period of 6 months, up to 5 years, or permanently. During self-exclusion your account is closed, your funds are returned to your verified payment method, and you are removed from all marketing lists. Self-exclusion cannot be reversed before the chosen period expires.
Loss Limits
Set a maximum net loss amount per day, week, or month. Once your loss limit is reached, you will be unable to place further bets until the limit period resets. Like deposit limits, loss limits can be decreased immediately but increases require a mandatory 7-day review period before activating.
Activating Your Controls
All responsible gaming tools at hhbb are managed through our dedicated support team. To activate, modify, or remove any limit or restriction, simply contact us at [email protected] from the email address registered to your account. State clearly which tool you want to activate and the parameters you would like applied.
Our support team operates 24 hours a day, 7 days a week, including public holidays in Bangladesh such as Eid, Victory Day (16 December), and Independence Day (26 March). All responsible gaming requests are treated as high priority and are processed within a maximum of 24 hours. Requests to reduce limits or activate self-exclusion are processed immediately upon receipt.
hhbb will never attempt to discourage you from activating responsible gaming tools or suggest that you wait before doing so. If any member of our support team behaves in a way that contradicts this commitment, please escalate the matter to management by including "ESCALATION" in the subject line of your email.
We also strongly encourage players who are concerned about their gambling habits to reach out for professional support. While hhbb can provide platform-level controls, independent counselling and support services can offer a broader level of assistance beyond what any gaming operator can provide.
Limit Types & Parameters
| Limit Type | Available Periods | Status |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Active |
| Loss Limit | Daily / Weekly / Monthly | Active |
| Session Time Limit | Per session (custom minutes) | Active |
| Reality Check Alert | Every 30 / 60 / 90 mins | Optional |
| Cooling-Off Period | 24 hrs / 7 days / 30 days / Custom | On Request |
| Self-Exclusion | 6 months / 1 yr / 2 yrs / 5 yrs / Permanent | On Request |
| Marketing Opt-Out | Indefinite (until reinstated) | Active |
All monetary limits are denominated in BDT (৳). Contact support to set specific ৳ amounts for deposit and loss limits.
Recognising Problem Gambling
Problem gambling does not always look obvious — it develops gradually. The following warning signs and self-assessment questions can help you or someone you care about identify when gambling has moved beyond healthy entertainment.
Warning Signs to Watch For
Self-Assessment Questions
Answer honestly. If you find yourself saying "yes" to three or more of the following questions, we encourage you to speak with our support team or seek independent professional advice.
hhbb's Responsible Gaming Pledge
hhbb operates with a clear and non-negotiable commitment to player welfare. We believe that a sustainable, enjoyable gaming environment is built on trust — and that trust begins with giving players full transparency and genuine control over their experience on the platform.
Our responsible gaming programme covers every aspect of the player journey. From the moment you register, you are required to verify your age and identity. Our systems monitor account activity for patterns that may suggest problem gambling behaviour, and our support team is trained to respond to welfare concerns with sensitivity and without judgment.
We do not send promotional communications to players who have activated a cooling-off period, self-exclusion, or who have contacted us with responsible gaming concerns. We do not offer inducements — such as bonus credits or free spins — specifically designed to encourage players to deposit more than they have indicated they wish to spend. Our bonus terms are published clearly and in full on the hhbb platform.
hhbb takes the 21+ age restriction seriously. We conduct age verification checks on all accounts and may request additional documentation at any time. Accounts that cannot be verified as belonging to a player aged 21 or above will be closed and any balance returned to the verified payment method on file.
We review our responsible gaming practices regularly and update our tools as better player protection methods become available. If you have a suggestion for how hhbb can improve its responsible gaming support, please share it with us at [email protected].
Need Help Right Now?
If you feel that gambling is becoming a problem for you or someone close to you, do not wait. Reach out to the hhbb support team any time of day or night. We will help you activate the right tools immediately — no questions asked, no judgment passed.
Plain text — not a clickable link.
Response within 1 hour for welfare concerns.
Request Self-Exclusion
To begin a self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request" from your registered email address. State the duration you require. Your account will be suspended within 24 hours and your remaining balance returned to your verified payment method.
Play Responsibly — Enjoy hhbb at Its Best
When gambling stays fun and within your limits, hhbb offers an outstanding experience across cricket betting, slots, and live casino games for players all over Bangladesh.